I lost my phone, or it was stolen

Your phone holds your email, your bank apps and the codes that protect them. Lock it first, then protect the accounts.

Find it, lock it, show a message. From another phone or a computer: iPhone icloud.com/find, Android google.com/android/find. Mark it as lost so it locks and shows a number to call.
If it was stolen, don't go after it yourself. Call the police non-emergency number and give them the location the map shows.
Call your phone company. Ask them to suspend the line so nobody can use your number to receive your sign-in codes. Ask about adding a PIN or a lock on moving your number to a new phone.
Change your key passwords. Your Apple ID or Google account first, then email. If your bank or payment apps were on the phone, call the bank on the number on your card and tell them.
If you can't get it back, erase it. Use the same find page. Erasing removes your data; the phone stays locked to your account.
When you get a new phone, restore it from your backup, and remove the old phone from your accounts' lists of trusted devices.

Write it down now, while it's fresh. Feeling shaken is normal, and stress makes anyone's memory less reliable: within hours, times blur and details get mixed up. It's why professionals write an after-action report straight away. Your bank, the police and the FTC will all ask the same questions: when it happened, what they said, how you paid and who you've called. A written record helps you remember, and makes every one of those calls easier. Open the free record sheet: it walks you through it step by step, then prints or saves a copy. It stays on your device.

Who to call and where to report

Your bank or card company: the number on the back of your card. Call first if money or a card is involved.
FTC: ReportFraud.ftc.gov, for any scam. Your report helps stop the scammers.
Identity theft: IdentityTheft.gov, if someone used or may use your Social Security number or opened accounts in your name. It gives you a recovery plan.
FBI: ic3.gov, for scams that happened online or by email.
National Elder Fraud Hotline (U.S. Department of Justice): 833-372-8311 (833-FRAUD-11), for people 60 and older, or anyone calling about one. Free, seven days a week, 6 a.m. to 11 p.m. Eastern.
AARP Fraud Watch Network Helpline: 877-908-3360. Free support from trained volunteers, Monday to Friday, 8 a.m. to 8 p.m. Eastern.
Local police, non-emergency number: for a police report. Your bank or insurer may ask for the report number.

Watch for the second scam. After a scam, people often get calls offering to get the money back, for a fee, or from someone "from the FTC" or "the FBI." Those are scammers too. Real agencies never charge to help, and never ask you to pay with gift cards, a wire or cryptocurrency.

When this is over: have the plan ready for next time

A Family Security Playbook puts these steps on paper before you need them: who to call, your banks' real numbers, and what to do for each kind of scam, in large print for the fridge or the desk drawer.

See the playbook, from $39 Free one-page card (PDF)

Older adult in Maricopa County, Arizona, and want hands-on help cleaning up after a hack or scam? Jeff Cady Security's Elder Response.

This page is general information to help you act quickly. It isn't legal or financial advice, and following it can't guarantee money comes back. Last checked October 2026.